August 1, 2014
Level Auto Parts, LLC. and our subsidiaries and affiliates ("Level" or "we") respect your preferences concerning the collection and use of your personal data. Our goal is to deliver content targeted to the industry you work in, the products you use, the role you play in your organization, and your specific preferences. In order to provide you with relevant information, fulfill your specific requests, and enhance your experience across our Web site, we will at times request personal information from you. The information collected and how it is used will vary across the site. This policy is our way of letting you know how we collect information, the reasons we collect it for, and what choices you may have.
We are a global corporation, with sales around the world, and have developed global information practices to assure your personal data are appropriately protected. In light of the international nature of our business, Level’s privacy practices are self-certified to the U.S. Department of Commerce Safe Harbor Program. For more information about Safe Harbor, go to http://www.export.gov/safeharbor/
. While our data centers are in the USA, we will transfer information provided by customers to the appropriate distributor or consultant to deliver the service or information requested by the customer. In order to provide service in a timely, cost effective, and efficient manner, information provided to Level may be made available to authorized Level users that require access to the information for business purposes.
Level also provides links to non-Level sites we believe may be of interest to you. These sites are provided as a convenience and are beyond our control. You are advised to check the privacy policies of those sites before providing your personal information to them.
1. Types of Data Collection:
Level collects data from users in four main ways:
• Registration screens and online forms
• In the process of online purchases and sales inquiries
• In e-mails sent to Level from users
• Through automated means such as cookies
Level may receive data from you as part of the communication connection itself - the standard electronic greeting between your computer, the network, and our servers. This information often consists of network routing (where you came from), equipment information (browser type), date and time. At this time our server will also query your computer to see if there are "cookies" previously set by levelautoparts.com to facilitate log in or other site navigation procedures.
Cookies also serve as a convenience to users by creating a more streamlined login process, keeping track of shopping cart additions, and preserving order information between sessions. In the future, as we enable further customization of the site, cookies will help in assuring that information provided to you will be the most relevant to your needs.
While we don't offer an opt-out on the site for cookies, browsers provide you with information and control over cookies. You can set your Web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie, and to learn what server your information is being returned to. You then have the opportunity to accept or reject the cookie. Additionally, you may set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users may generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion.
In order to provide maximum site utility, Level also uses a tracking technique that uses embedded URLs to allow use of the site without cookies. Embedded URLs manifest themselves as plain text or encoded extensions to the URL that appears in the browser address or location toolbar. This technology allows limited information to follow you as you navigate the site, but is not identified to personal information and is not used beyond the session. While this increases your ability to surf the site, it does not replace the functionality or streamlining of cookies.
To learn more about cookies and browser functionality relating to cookies please search for "cookies" in the help function of your browser.
2. The data we collect and how we use it:
Level collects information from users for the following purposes:
To engage in transactions or communications. Name, address, e-mail, purchase details, and credit card/payment information may be collected and stored as part of the transaction history. The majority of the information collected under this category is business contact information. Level may need to share some of this information (address, payment) with delivery services, credit card clearing houses, and other similarly situated third parties that are required to accomplish the transaction.
To provide future service and support. Information collected for this purpose is both contact information and information related to products and service/support requested. This information is also used to provide service and similar notices.
To select content. Information may be collected to help create Web site content and navigation that is most relevant and user friendly. This includes information collected as a result of site navigation as well as information provided in forms.
To respond to user inquiries and requests for information. This information includes registrations for newsletters and specific requests for further information.
To provide various Level communities, such as partners, with relevant product alerts and updates. These updates are related to product releases, prices, terms, special offers and associated campaigns. This information is sent out as part of the partner signing up for the relevant program or online account and is not subject to general opt-out.
To better tailor marketing to user needs. We may use information from purchases and requirements to provide you with timely and pertinent notices of product releases and service developments that address your needs and requirements. Marketing notices are subject to the general opt-out elections.
To better respond to requests for service or quotes for product and equipment purchase, Level will pass contact information to the appropriate Level sales person, distributor, reseller, or consultant for follow-up related to your request.
As a result of legal requirements. Level may be required to provide personally identifiable information to comply with legally mandated reporting, disclosure or other legal process requirements.
3.Customization, Preferences and Opt-Out:
Communications Choices. Level recognizes that users may not wish to be contacted about new or related products. Level.com allows you to opt-out of e-mail marketing that may result from use of the site. These choices may be made as part of the registration process or from links in marketing mailings. You may also always return to the registration profile to change your election relating to opt-out or by sending an email to firstname.lastname@example.org
. When sending the opt-out email, indicate opt-out in the subject line and specify what problem you have encountered in the body of the message.
Level has provided you with the ability to create an account or profile of information. We maintain the information and allow you to update it at any time. To change this information, please login as usual and follow the prompts to "update my account." We continue to work on these methods to increase the scope of information that you may access and update. Please contact us at email@example.com
should you require further assistance concerning your information or if you have trouble accessing your profile, please indicate access in the subject line and let us know what the access problem is in the body of the message.
While the majority of questions and issues related to access can be handled quickly, a few complex requests may take more research and time. In such cases, access issues will either be addressed within thirty days or you will be contacted as to the nature of the problem and appropriate next steps.
Level is concerned with the security of the personally identifiable information we have collected and has in place reasonable measures to prevent unauthorized access to that information. These measures include policies, procedures, and technical elements relating to data access controls. In addition, Level uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details.
6. Compliance Issues:
Level has appointed a Chief Privacy Officer. Should you believe your personal information has been used in a way that is not consistent with this policy or your stated preferences, or should you have further questions related to this policy, please contact us by e-mail at firstname.lastname@example.org
7. Policy Updates
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that affect user information already stored in our database, we will post a prominent notice on this Web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.